Guarantee and Services

The product catalog attempts to correspond as exactly as possible to the reality of these essential products and does not affect their actual quality. The 2-year legal guarantee applies to new furniture and lighting. This guarantee only covers conformity defects existing at the time of delivery of the goods. The following are therefore excluded: Any direct or indirect damage caused to the device after delivery (e.g. by oxidation, shock, fall, etc.); The replacement of elements or accessories whose regular renewal is necessary (e.g. batteries, bags, lamps, rubber spare parts, etc. (non-exhaustive list); Damage resulting from fire, water damage, lightning, accident, natural disaster; Defects caused expressly or by negligence, by injudicious treatment, poor maintenance or abnormal use or use not in accordance with the manufacturer’s instructions; Damage resulting from commercial, professional or collective use. The lack of conformity must be reported within two months after its discovery. Any request for intervention must be sent to our after-sales service. When the customer calls directly on the manufacturer within the framework of the guarantee, the related costs are his responsibility. In the event of intervention by a third party not designated by the seller, the benefit of the guarantee is canceled. The possible return of a purchased part is the responsibility and responsibility of the customer.